- Licence and Driver Record
You need to bring your photo driver’s license for all courses booked with us. If you have the ‘old style’ paper licence, you must support this with a valid UK passport. For all courses and practical tests, you will have to bring proof of your entitlement to ride a motorcycle, entitlement dates and any endorsements. This information is now shown on your drivers record held by DVLA. You can either print or screenshot a copy and bring this together with your license. Visit www.gov.uk/view-driving-licence. Failure to produce your driving licence record may result in your training course or practical tests being cancelled and all fees lost. It is your responsibility to provide this information and due to data protection laws, we are unable to check this on your behalf. If any phone call needs to be made to the DVLA (Mon-Sat only) then a £10 charge is payable at the time of phoning DVLA. Please ensure the booking office is aware of this prior to your training.
All training costs shall be paid in advance of each course/lesson.
All training courses purchased need to be completed within 6 months of the purchase date. No training will be carried outside of this period and no refund will be given. If you are unfortunate to fail your Mod 1 or your Mod 2 then our standard retest fees will apply.
If the student is unable to attend a taster session, a CBT course, an individual A1-A2-DAS training session, refresher course, back to biking and instructor training course (note, not a full course) having not given 5 clear working days notice or is unable to complete for any reason than default on the part of RJH Motorbike Training no refund or rescheduling will be given in respect of the training.
- Online Orders
Online orders are subject to a 14-day cooling off period where you the buyer has the right to withdraw.
In this instant, written requests are required within 14 days to:
RJH Motorbike Training Ltd
69 Windsor Rd
Please include your name and order number. We advise sending via tracked delivery. If any training has commenced, then this calculation will be deducted.
- Start Times
CBT training starts at 8am (unless specified otherwise during booking). We lock the gates at 8.15am to commence training as we cannot wait for late candidates so please be punctual. In this event you could lose your training fee. For all training courses booked with us you are required to attend on time so please allow sufficient time for your journey to us. In particular CBT Group session Courses are regulated by legislation, they have a pre-set modular syllabus therefore they cannot be delayed or postponed for an individual. We cannot offer refunds or compensation for missed training sessions or tests. Our courses are sold as a package and we cannot offer refunds for part elements/tests not attended.
- Mechanical breakdown
In the event of mechanical breakdown or other cause, RJH Motorbike Training reserves the right to re-arrange/rebook any course at the earliest convenient time.
RJH Motorbike Training accept no liability for any claim, loss, damage or expense arising out of acts/omissions of RJH Motorbike Training and its employees/agents.
Failure to take correct documents for DVSA tests. The DVSA will not test you if you fail to have full valid documents with you. In this event you will be liable to pay for another Mod1 or/and Mod2 tests plus further bike and instructor hire charges.
- Weather Conditions and Instructor Illness
We train all year round however we will not be able to train you in adverse conditions i.e: Ice, settled snow, fog, high winds and in our opinion conditions which could comprise safety. If we must cancel training due to the weather or instructor illness, we will offer the nearest alternative priority dates without fee losses.
- Own Bike
You may use your own bike for CBT training so please ensure that its legal, has tax disc displayed and has L-plates fitted. We will need to see your insurance and MOT certificates. It would be an offence to ride on the public road to us if you without a current CBT so you will need to arrange a collection/delivery at your expense. If you fail to bring your documents it might be possible to hire one of our vehicles on the day, if this is not possible a rebooking fee would apply. If you want to use your own big bike for DAS training, please contact us to make arrangements.
Please dress for the time of year and the activity. You are required as a minimum to wear denim jeans and sturdy footwear which support your ankles. We can provide a safety helmet, gloves, jacket, day-glow tabard, and water resistance leggings. You may choose to wear your own equipment and if so, helmets must meet ECE 22.05 or BS6658. Followers of the Sikh religion are not required by law to wear a helmet, however many of our Sikh customers choose to wear a head scarf /bandana under a helmet. If you are taking a full licence course with RJH then you will need to wear sturdy ankle boots (not steel toe caps) as a minimum as the DVSA will require you to be wearing suitable clothing and motorcycle boots, otherwise they will not conduct the test and you would lose the test fee. Please check with us before you commence your training if you have any doubt.
- Limited English Speaking
To participate in training, you will need a reasonable command of the English language. If this is not the case, you must advise us and you will need to bring along a friend who is fluent to act as your interpreter.
The interpreter will need to be with you for the full duration of the course and will need to ride pillion on the instructor’s bike during any road ride element. If it’s found that we cannot communicate with you correctly and you have not provided an interpreter this would compromise your safety, we will not be able to train you and the course will be terminated and fees would be forfeit. If the course is started without an interpreter but it becomes apparent that your lack of communication is compromising your safety and progress you will need to be rebooked to continue the course at a later date on the basis that you bring an interpreter with you.
- Highway Code
Although no formal test is given on a CBT course it is essential that you read a Highway Code prior to training. You will need up to date knowledge of the its rules, traffic signs and regulations. You will be riding on public roads as part of your training and will need to demonstrate to your instructor correct safe procedures. Failure to do so may cause the training to be stopped and would result in the loss of fees.
In order to participate in training, you will need to have the balance to ride a bicycle and additionally you will need for your feet to be able to comfortably reach the ground on our machines.
For persons under 5ft it’s best to arrange to visit us prior to making a booking. If it’s found that your balance/height would compromise your safety, we will not be able to train you the course will be stopped and fees would be lost.
It is a legal requirement to be able to read a number plate from a minimum distance of 20.5 metres with or without glasses or contacts which must be worn throughout your training. You must ensure you can meet this standard and you will be given an eyesight test from this distance. If you fail to meet this legal standard, we will not be able to train you and your fees would be lost.
If you have any medical condition including pregnancy, physical impairment or mental illness that may prevent you from safely participating in rider training you must bring this to our attention at the time of booking. You may be required to provide us with written evidence from a medical practitioner as to your suitability to train. Failure to disclose information to us could invalidate insurance cover and the loss of any fees paid.
While using the company’s bikes for training you are covered by third party insurance cover. However, there is an excess on the policy of the first £350.00 which the trainee is liable for in the event of any damage. Any malicious damage would also be chargeable. All instruction, training and riding is completely at your own risk. In common with most training schools, we do not provide personal accident or life insurance cover, so we strongly recommend you obtain this yourselves.
Parking is plentiful and free. Your property is left at our site at your own risk and we will not be liable to and claims or losses.
- Conduct and behaviour
RJH reserve the right to terminate training and any further tuition at any time should a member of staff or any third party be subject to violence, physical, verbal or threatening behaviour. Additionally, if a customer shows an unsuitable or aggressive attitude or is riding our vehicles dangerously and/or taking risks that could endanger themselves or others the training would also be terminated. In these events all fees would be lost.
RJH reserve the right to refuse training to any person or to transfer to a more suitable course should it become necessary.
- Traffic offences
Trainees are liable for any parking tickets, traffic offences, prosecutions, points, and fines which they may commit/incur whilst riding our bikes.
- Drink and Drugs
If your instructor suspects that you are under the influence of either drink or drugs the course will be terminated with no refund of fees.